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Returns & Exchanges

If you are not completely satisfied with your online purchase, you may exchange/ receive store credit for your purchase if returned by mail within 14 days of receipt.  Returned shipping and handling charges are the responsibility of the customer and postage labels for exchange must be included in the shipping package. Merchandise must be in new condition with tags attached and must be accompanied by the original receipt or invoice.  If item is damaged a full return will be provided. 

Gift cards are non-refundable.


PLEASE NOTE: No returns or exchanges are accepted on sale items.

if you have any questions relating to these terms and conditions, please email our Customer Service Representative

                  Nadalie Rodrick

                  nadalie@naven.com      

                   213-344-3580